Privacy policy

This policy explains how Opsloop Pty Ltd (ABN 66 703 644 259) collects, uses, stores and protects personal information. We handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Last updated .

On this page

What we collect

We only collect what you give us through the forms on this site:

  • Enquiry form: your name, email address, company, team size and message.
  • Privacy Act AI checklist: your email address.
  • Newsletter: your email address.

With each form we also record the time, which page you sent it from, and your country. Your country is worked out from your IP address when the form is sent. We do not store the IP address itself.

This site uses no cookies, no analytics and no tracking pixels. Our hosting provider keeps short-term technical logs to run the site and protect it from attacks.

Before we email the checklist, Cloudflare Turnstile checks that the request comes from a person and not a bot. It looks at technical details from your browser to do this, and only shows you a checkbox if it is unsure. It is not used to track you.

You do not have to give us your name to contact us. You can email [email protected] instead.

How we use it

  • To reply to your enquiry and arrange the session you asked for.
  • To email you the checklist you asked for. This is a one-off email.
  • To send you the newsletter, only if you signed up for it.
  • To keep a record of who contacted us and why.
  • To block spam and abuse of the forms.

We do not add you to a mailing list unless you ask. We do not sell your information or use it for advertising.

Where it is stored

We store your information securely with trusted service providers, and only the Opsloop team can access it. Information is encrypted when it is sent to us.

Some of our providers are global companies and may process information outside Australia to run their services. We only use providers that protect information to a standard comparable to the Australian Privacy Principles.

Who we share it with

We share personal information only:

  • With the service providers that host this site, store information, deliver email and check for bots for us.
  • When the law requires it.

Automated decisions

The Privacy Act requires us to tell you if a computer program uses your personal information to make, or substantially and directly shape, a decision that could significantly affect you. That includes decisions a person signs off on, and programs built into software we use.

  • Decisions made solely by a program: none. No program decides anything about your rights or interests, such as whether we work with you or on what terms.
  • Decisions a program substantially and directly shapes: none. We do not score, rank or filter enquiries with software or AI. A person at Opsloop reads every enquiry and decides how to respond.
  • Personal information used in these decisions: none, because we make no such decisions.

Two programs make routine checks that do not significantly affect you. Cloudflare Turnstile checks that a checklist request comes from a person, and our email provider filters spam. If either blocks you by mistake, email [email protected] and a person will help.

We review this section whenever we add or change a system that handles personal information, and update the date at the top of this page when it changes.

How long we keep it

  • Enquiries: as long as we need them to work with you, then we delete them.
  • Checklist requests: until you ask us to remove them.
  • Newsletter addresses: until you unsubscribe or ask us to remove them.

Access, correction and removal

You can ask to see the information we hold about you, correct it, or have it deleted. You can also unsubscribe from the newsletter at any time. Email [email protected] and we will respond within 30 days.

Complaints

If you think we have mishandled your information, email [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

Changes to this policy

We will update this page if the way we handle information changes. The date at the top shows the latest version.