Know it. Control it. Prove it.

No. Opsloop is a service. We work with your team to change how a process runs and choose the right software for it, often tools you already own like Microsoft 365, Google Workspace or your CRM. We are vendor-neutral and take no referral fees.

One process taken from how it runs today to AI-assisted and measured in production. It runs in three steps: a Diagnostic to agree the outcome and its number, a redesign of the process, then the AI workflow built, tested in simulation and put live with your people in control.

Whatever proves the outcome you want. Often that is efficiency, such as hours or cost per case. It can just as well be turnaround time, error rates, compliance exceptions or customer complaints. We record the baseline before anything changes.

Agencies build new tools, then add compliance. Governance consultants document, but don't build. We start with the AI you already have, put controls around it, then redesign the process, ship the AI with human checkpoints, produce the governance evidence as we go, and prove the result against an agreed number.

Most clients keep going. We pick the next process, your team takes on more of the work each time, and many keep us on one day a week as their AI lead for as long as it's useful.

Yes. On a fractional basis we join your team one day a week as your AI lead: we keep your AI register and controls current, answer board, customer and auditor questions, and run improvement loops with your people. It is a monthly retainer with a three-month minimum.

It can be, if it is designed that way from the start. We keep personal information to the minimum, test agents in simulation before they act, and record what the AI did and who approved it.

Not if it is designed in from the start. Every workflow is built to your existing controls, with access, logging, vendor risk and data handling documented, so it is ready for your next audit. We prepare; we don't certify. Certification stays with your accredited certification body or, for SOC 2, your CPA firm, which keeps the audit independent. Where you hold UK or EU personal data, we design for GDPR too.

If you are covered by the Privacy Act and use software to make, or help make, significant decisions about people, probably. The Diagnostic shows which of your processes count and what controls they need. We work alongside your legal adviser on the privacy policy wording.

Yes. We work remotely across Australia, with on-site workshops in Melbourne and travel where it helps.